Frequently Asked Questions
Everything you need to know about gear, shipping, and performance.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
What is your return policy on footwear?
We offer a 30-day return policy on all footwear. Shoes must be in their original packaging and show no signs of outdoor wear to be eligible for a full refund.
Do you offer warranties on professional-grade gear?
Yes, all professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship under normal athletic use.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we can no longer make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.